Call Center Supervisor

Details of the selected Job

Call Center Supervisor

Requirements:

Call Center Supervisor


Overall Responsibilities


Answer incoming telephone calls/chats and e-mails from business customers calling into ourCustomer Service Center.


Create service requests from those inquiries and respond within Service Level Agreement.


Follow customer-specific policies and procedures.


Use judgment and basic knowledge (provided as part of the initial job training) to determine proper service request handling.


Escalate and track high priority service requests according to account procedures.


Prioritize work to meet or exceed


Established performance standards. Provide service request follow-up and reporting as required.

Top 3 Daily Responsibilities:


Answer incoming telephone calls/chats and e-mails from business customers


Escalate and track high priority service requests according to account procedures.


Prioritize work to meet or exceed established performance standards

Skill/Experience/Education


High school diploma or equivalent.


2-3 years office-based customer service or call center experienced desired.


Strong computer and phone skills. Ability to use web-based computer applications and


Able to manage telephone/ Chat customer interactions and convey confidence while resolving the customer’s issues.


Professional, friendly demeanor with a customer-oriented attitude. Good communication and listening skills. Able to accept constructive criticism.


Able to understand and accurately communicate customer’s needs, while demonstrating critical thinking and problem-solving skills.


Must pay great attention to detail.


Able to thrive in a changing environment. (Every call is different and requires a unique and customized response from the CSR.)


Able to complete work accurately while under deadline pressure. This includes quickly making decisions with limited input from the supervisor

Benefits:

Training and growth opportunity


General Medical Check


Remote work model


Private medical insurance


And a great work environment, among others.

Call Center Supervisor
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